IT Store Operations Assistant Manager

Makro; Makati; Presencial; PHP 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Makro Philippines (CP Axtra AC Corporation) is seeking an IT Store Operations Assistant Manager to ensure our store technology runs smoothly, from POS to ESL and handheld terminals. You will keep systems integrated with back-office processes and secure, enabling uninterrupted customer service.

This hands-on role requires strong analytical troubleshooting, vendor coordination, and the ability to work with store teams while handling outages and upgrades across multiple locations.

Formación

• Bachelor's degree in a related field is required.
• At least 5 years in POS implementation, administration, and configuration.
• Strong grasp of POS concepts in retail and data synchronization.
• Hands-on experience with POS systems and in-store IT peripherals.
• Able to work independently under pressure and adapt to change.

Responsabilidades

• Implement, configure, and maintain POS systems across multiple locations.
• Keep POS compliant with changing regulatory requirements (BIR).
• Coordinate updates, patches, and upgrades with providers and operations.
• Synchronize POS with back-office systems and resolve data issues.
• Maintain store IT equipment including scales and ESL systems.
• Act as first point of contact for store systems issues and train staff.
• Keep records of hardware assets and support store openings and rollouts.
• Protect systems via backup, access management, and disaster recovery planning.

Conocimientos

POS systems trouble shooting

Analytical thinking

Vendor coordination

Back-office integration

Training store staff

System troubleshooting

Disaster recovery planning

Security awareness

Educación

Bachelor’s degree in Computer Science, Engineering, Mathematics, Physics, Business Administration, or a related field

Herramientas

POS systems

ESL systems

Handheld terminals

ERP / back-office software

Descripción del empleo

Makati City | Full on-site

About the role

Makro Philippines (CP Axtra AC Corporation) is looking for an IT Store Operations Assistant Manager to keep the technology inside our stores running smoothly, from POS systems to weighing scales, electronic shelf labels, and handheld terminals. You’ll make sure store systems are operational, integrated with our back-office systems, and secure, so store teams can serve customers without interruption. It suits a hands‑on, analytical troubleshooter who works well with store teams, vendors, and IT, and who is comfortable working with minimal supervision.

What you’ll do:

• Implement, configure, and maintain POS systems across head office, back of store, and POS machines, and roll out new POS functionalities
• Keep POS systems compliant with BIR requirements, including new ones as they come
• Work with the POS provider and operations on updates, patches, and upgrades, and keep the POS landscape up and running
• Keep POS and back‑office systems in sync (inventory, ERP, pricing, promotions, loyalty), and resolve integration errors, data mismatches, and end‑of‑day sales reconciliation issues
• Look after store IT equipment such as digital weighing scales, electronic shelf label (ESL) systems, and handheld terminals, including calibration, price accuracy, and troubleshooting with vendors and store IT
• Be the first point of contact for store systems issues: log, track, and escape to IT and vendors, and train store staff to use systems properly
• Keep a record of store hardware assets, and support new store openings, rollouts, and upgrades
• Protect store systems through backup and recovery, user access management, disaster recovery plans, and information security incident response

Things to help you succeed in the role:

• Bachelor’s degree in Computer Science, Engineering, Mathematics, Physics, Business Administration, or a related field
• At least 5 years in POS implementation, administration, and configuration
• Good grasp of POS concepts in retail, including day‑to‑day operations, integration, and data synchronization
• Hands‑on experience with POS systems and in‑store IT peripherals
• Strong analytical, troubleshooting, and problem‑solving skills
• Knowledge of operating systems, LAN/WAN concepts, and Microsoft desktop and server applications
• Able to work independently, adapt to pressure and change, and work flexible hours

It’s a plus if you have:

• Experience in system, network, or database administration
• Server administration qualification or experience
• Knowledge of information security, disaster recovery, and risk management
• Technical training skills

#Growtogether #Moveforwardtogether!