IT Operations Specialist

edamama; Makati; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading technology company in retail seeks an IT Operations Support Specialist for their expanding retail operations in the Philippines. The role involves managing POS systems and supporting retail technology initiatives. Candidates should have a degree in IT and experience in tech support within retail environments. Excellent communication skills and technical troubleshooting expertise are required.

Qualifications

• 2–3 years of experience in IT support, particularly in retail.
• Proven experience managing network connectivity in retail.
• Ability to work flexible hours.

Responsibilities

• Serve as primary contact for retail POS system support.
• Troubleshoot POS hardware and software issues.
• Manage and implement internet connectivity for stores.
• Conduct audits of technology assets.

Skills

Technical troubleshooting skills with POS systems

Network cable installation and termination

Remote desktop support tools

Excellent communication skills

Education

Associate’s or Bachelor's degree in IT

TESDA certification in Computer Systems Servicing

Job description

edamama is the #1 online-to-offline (O2O) platform focused on products and services for parents and families in the Philippines! We're a mama-led company (with dads, aspiring parents, and kid-at-hearts on board too!) on a mission to make parenting easier. Think content, commerce, and community wrapped up in one supportive space. We've reached another milestone in 2023 when we started to branch out into retail aiming to have 100 stores in the next 5 years!

We are seeking a detail-oriented and technically skilled IT Operations Support Specialist to serve as our primary point of contact for retail technology infrastructure, with a focus on point-of-sale (POS) systems and store connectivity solutions.

What You’ll Do

• Serve as the primary technical liaison for our retail POS system vendor, managing all technical support interactions and escalations
• Troubleshoot and resolve POS hardware and software issues across multiple retail locations
• Coordinate and manage internet connectivity implementation and maintenance for retail stores
• Perform remote and on-site desktop support for store technology equipment
• Diagnose and resolve technical issues with POS terminals, payment systems, and related peripherals
• Perform hands‑on network installation work, including:
  • Crimping and terminating network cables
  • Installing network drops and patch panels
  • Configuring network switches and routers
  • Setting up network infrastructure in new and existing retail locations
• Maintain detailed documentation of system configurations, troubleshooting steps, and resolution processes
• Manage and maintain comprehensive inventory of all technical assets across retail store locations
• Develop and implement asset tracking system for technology infrastructure
• Conduct regular audits of technology assets to ensure accuracy and identify replacement needs
• Collaborate with store management to minimize technology-related disruptions to operations
• Manage vendor relationships and coordinate repair or replacement of faulty equipment
• Develop and maintain standard operating procedures for technology support in retail environments

What We’re Looking For

• Associate’s or Bachelor's degree or TESDA certification in Information Technology, Computer Systems Servicing, or related field
• 2–3 years of experience in IT support, with specific expertise in retail technology environments
• Strong technical troubleshooting skills with POS systems
• Demonstrated experience with network cable installation and termination
• Proven experience managing network connectivity in distributed retail locations

Excellent verbal and written communication skills

Ability to work flexible hours, including potential on‑call rotations

Proficiency in remote desktop support tools and technologies

Technical Skills

Hands‑on experience with major POS system platforms a plus

Windows and macOS desktop support

Familiarity with cloud‑based management tools

Basic understanding of cybersecurity principles for retail technology

Physical Requirements

Ability to travel to retail locations

Ability to lift up to 25 pounds

Comfortable working in various retail environments