IT Specialist - Store Support (Tarlac)

Robinsons Supermarket Corporation; Tarlac City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading retail company in Tarlac City is seeking an IT Specialist for Store Support. This role involves providing on-site and remote assistance for IT issues faced by store operations, including troubleshooting hardware and network concerns. The ideal candidate holds a bachelor's degree in a related field, has experience in POS support, and possesses strong communication skills. The role requires willingness to work in various locations across the Philippines, focusing on enhancing IT performance across stores.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• At least 1 year of experience in troubleshooting and maintenance of hardware and networks.
• Ability to explain technical concepts clearly to end users.
• Willingness to travel for field work in various stores.

Responsibilities

• Provide on-site or remote assistance for application, hardware, and network issues.
• Analyze and resolve IT concerns within service levels.
• Deliver support for store activities including inventory counting.
• Conduct assessments of IT assets and recommend upgrades.
• Install and configure hardware and software applications.
• Maintain systems and networks, recommending improvements.

Skills

Troubleshooting

Network installation

Technical communication

Fieldwork

Education

Bachelor's degree in Information Technology or related field

Job description

IT Specialist – Store Support

Job Summary

Responsible for providing on-site or remote assistance and support for diverse application, hardware, and network concerns encountered by the store and distribution center (DC) operations team.

Job Description

• Analyzes and resolves application, hardware, and network concerns within the expected service levels and endorses out of scope concerns to the appropriate resolving team.
• Delivers on-site assistance and support for various store activities such as inventory counting and offsite selling, ensuring that the proper hardware and system configurations are provided.
• Conducts comprehensive assessments of IT assets, identifying outdated or malfunctioning units and providing recommendations for upgrades or replacements.
• Installs and configures the standard hardware and software applications for the stores and distribution centers, ensuring optimal system performance.
• Provides the correct store sales file to the sales processing team in cases of failed posting due to corrupted or missing files.
• Conducts regular system and network maintenance activities, proactively recommending solutions to enhance overall system output and performance.

Job Qualifications

• Possesses a bachelor’s degree in a relevant field such as Information Technology, Computer Science, Computer Engineering, or any other related discipline.
• Preferably with at least 1 year of experience in troubleshooting and maintenance of hardware and network installations. With POS Support experience is an advantage
• Can explain technical concepts in a clear and understandable manner to end users.
• Willing to do field work in different stores across the country.