IT Business Systems Manager

Makro; Makati; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Makro Philippines (CP Axtra AC Corporation) is seeking an IT Business Systems Manager to keep the systems powering Makro’s retail operations running smoothly, including finance, inventory, POS, pricing, CRM and reporting.

You will serve as the bridge between business users, IT, system owners and vendors, translating needs into actionable requirements and leading end-to-end system improvements in a fast-growing start-up environment.

Qualifications

• Bachelor’s degree in IT/IS/CS/Finance/Business or related field.
• At least 5 years in business systems management, systems support, or IT analytics.
• Strong grasp of business processes, system integrations, and data flows.
• Experience coordinating with business users, IT teams, and external vendors.
• Strong analytical, problem-solving, and project management skills.
• Clear communication translating between business and technical teams.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Map information flows across finance, inventory, POS/RMS, pricing and promotions, CRM, and reporting systems, and spot gaps and dependencies.
• Be the go-to person for Head Office system issues: troubleshoot hands-on and drive root cause resolutions.
• Collaborate with system owners and vendors on changes, upgrades, patches, and maintenance with minimal disruption.
• Translate business needs into clear system requirements and drive implementation.
• Lead system implementations, upgrades, integrations, and enhancements, including UAT, training, and rollout.
• Maintain up-to-date documentation of processes, interfaces, and information flows.
• Support backup, recovery, business continuity, and assess system risks and information security incidents.

Skills

Analytical skills

Problem-solving

Project management

Communication

Stakeholder management

Business-IT liaison

Systems thinking

Education

Bachelor’s degree in IT/IS/CS/Finance/Business

Tools

POS/RMS systems

CRM systems

BI platforms

ERP systems

Job description

Job title: IT Business Systems Manager

Makati City | Full on-site

About the role

Makro Philippines (CP Axtra AC Corporation) is looking for a Business Systems Manager to keep the systems that power Makro’s retail business running well, from finance and inventory to POS, pricing and promotions, CRM, and reporting. You’ll be the link between business users, IT, and system owners and vendors. It suits a hands-on systems professional who understands end-to-end business processes and enjoys resolving issues and leading improvements in a growing start-up business.

What you’ll do:

• Map how information flows across finance, inventory, POS/RMS, pricing and promotions, CRM, and reporting systems, and spot gaps and dependencies
• Be the go-to person for Head Office system issues: work with users to understand the impact, troubleshoot hands-on, and follow each issue through to root cause
• Work with system owners and vendors on changes, upgrades, patches, and maintenance with minimal disruption
• Turn business needs into clear system requirements, and see them through implementation
• Lead system implementations, upgrades, integrations, and enhancements, including UAT, training, and rollout
• Keep documentation of processes, interfaces, and information flows up to date
• Support backup, recovery, and business continuity, and help assess and mitigate system risks and information security incidents

Things to help you succeed in the role:

• Bachelor’s degree in Information Technology, Business Information Systems, Computer Science, Finance, Business Administration, or a related field
• At least 5 years in business systems management, systems support, IT business analysis, or a related role
• Strong grasp of business processes, system integrations, and data flows
• Experience coordinating with business users, IT teams, and external vendors
• Strong analytical, problem-solving, and project management skills
• Clear communication, able to translate between business and technical teams
• Comfortable managing multiple priorities, issues, and projects in a fast-paced environment

It’s a plus if you have:

• Experience in retail, wholesale, FMCG, or a similar high-volume business
• Experience with retail systems such as POS/RMS, inventory, pricing and promotions, CRM, financial systems, or BI platforms
• Experience in system, network, or database administration
• Knowledge of information security, disaster recovery, risk management, and IT systems operations

#Growtogether #Moveforwardtogether!