On-site IT Systems Manager — Finance, POS & CRM

Makro; Makati; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Makro Philippines (CP Axtra AC Corporation) is seeking an IT Business Systems Manager to keep the systems powering Makro’s retail operations running smoothly, including finance, inventory, POS, pricing, CRM and reporting.

You will serve as the bridge between business users, IT, system owners and vendors, translating needs into actionable requirements and leading end-to-end system improvements in a fast-growing start-up environment.

Qualifications

• Bachelor’s degree in IT/IS/CS/Finance/Business or related field.
• At least 5 years in business systems management, systems support, or IT analytics.
• Strong grasp of business processes, system integrations, and data flows.
• Experience coordinating with business users, IT teams, and external vendors.
• Strong analytical, problem-solving, and project management skills.
• Clear communication translating between business and technical teams.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Map information flows across finance, inventory, POS/RMS, pricing and promotions, CRM, and reporting systems, and spot gaps and dependencies.
• Be the go-to person for Head Office system issues: troubleshoot hands-on and drive root cause resolutions.
• Collaborate with system owners and vendors on changes, upgrades, patches, and maintenance with minimal disruption.
• Translate business needs into clear system requirements and drive implementation.
• Lead system implementations, upgrades, integrations, and enhancements, including UAT, training, and rollout.
• Maintain up-to-date documentation of processes, interfaces, and information flows.
• Support backup, recovery, business continuity, and assess system risks and information security incidents.

Skills

Analytical skills

Problem-solving

Project management

Communication

Stakeholder management

Business-IT liaison

Systems thinking

Education

Bachelor’s degree in IT/IS/CS/Finance/Business

Tools

POS/RMS systems

CRM systems

BI platforms

ERP systems

Job description

Makro Philippines (CP Axtra AC Corporation) is seeking an IT Business Systems Manager to keep the systems powering Makro’s retail operations running smoothly, including finance, inventory, POS, pricing, CRM and reporting.

You will serve as the bridge between business users, IT, system owners and vendors, translating needs into actionable requirements and leading end-to-end system improvements in a fast-growing start-up environment.