IT Technical Support

Broadway Gems - Kalin Inc.; Manila; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Government Mandated Benefits

Job summary

A retail technology provider in Manila is seeking an IT professional to manage and secure their computer systems and networks. The role involves providing technical support for POS software, troubleshooting hardware issues, and ensuring compliance with local regulations. Candidates should have a Bachelor's degree in Information Technology and 1-3 years of relevant experience. The position requires strong knowledge in networking and software management and will be based on-site in Manila.

Qualifications

• 1-3+ years of experience in IT support, particularly within retail or POS environments.
• Strong knowledge of networking and peripheral hardware troubleshooting.

Responsibilities

• Manage and secure the organization's computer systems and networks.
• Provide Help Desk support for POS software and hardware.
• Assist with POS system rollouts and data conversion.
• Ensure compliance with local tax authority regulations.
• Resolve store system incidents to minimize downtime.

Skills

Technical Support

System Maintenance

Project Management

Database Management

Troubleshooting Hardware/Software

Education

Bachelor's degree in Information Technology or related field

Tools

MySQL

Java

Job description

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

An IT professional manages, maintains, and secures an organization's computer systems, networks, and software to ensure operational efficiency. Core responsibilities include troubleshooting hardware/software, managing data storage, installing new technologies, and providing technical support to employees. Common roles include IT Support, Specialists, and Technicians.

Key Aspects of POS IT Experience:

• Technical Support: Providing Help Desk support for POS software and hardware, including troubleshooting printers, scanners, card terminals, and register terminals.
• System Maintenance: Managing and upgrading POS software, ensuring data security, and maintaining network connectivity.
• Project Management: Assisting with POS system rollouts, data conversion, and "go-live" deployments.
• Database & Software: Experience with database systems like MySQL and programming languages (e.g., Java) for, or integration with, backend systems.
• Compliance: Ensuring POS systems are compliant with local tax authority regulations (e.g., BIR in the Philippines).
• Troubleshooting & Resolution: Validating and resolving store system incidents to minimize downtime.

Common Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1-3+ years of experience in IT support, particularly within retail or POS environments.
• Strong knowledge of networking, Windows, and peripheral hardware troubleshooting.

Working Location

On-site – Manila