Store IT Operations Lead — POS, ESL & Security

Makro; Makati; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Makro Philippines (CP Axtra AC Corporation) is seeking an IT Store Operations Assistant Manager to ensure our store technology runs smoothly, from POS to ESL and handheld terminals. You will keep systems integrated with back-office processes and secure, enabling uninterrupted customer service.

This hands-on role requires strong analytical troubleshooting, vendor coordination, and the ability to work with store teams while handling outages and upgrades across multiple locations.

Qualifications

• Bachelor's degree in a related field is required.
• At least 5 years in POS implementation, administration, and configuration.
• Strong grasp of POS concepts in retail and data synchronization.
• Hands-on experience with POS systems and in-store IT peripherals.
• Able to work independently under pressure and adapt to change.

Responsibilities

• Implement, configure, and maintain POS systems across multiple locations.
• Keep POS compliant with changing regulatory requirements (BIR).
• Coordinate updates, patches, and upgrades with providers and operations.
• Synchronize POS with back-office systems and resolve data issues.
• Maintain store IT equipment including scales and ESL systems.
• Act as first point of contact for store systems issues and train staff.
• Keep records of hardware assets and support store openings and rollouts.
• Protect systems via backup, access management, and disaster recovery planning.

Skills

POS systems trouble shooting

Analytical thinking

Vendor coordination

Back-office integration

Training store staff

System troubleshooting

Disaster recovery planning

Security awareness

Education

Bachelor’s degree in Computer Science, Engineering, Mathematics, Physics, Business Administration, or a related field

Tools

POS systems

ESL systems

Handheld terminals

ERP / back-office software

Job description

Makro Philippines (CP Axtra AC Corporation) is seeking an IT Store Operations Assistant Manager to ensure our store technology runs smoothly, from POS to ESL and handheld terminals. You will keep systems integrated with back-office processes and secure, enabling uninterrupted customer service.

This hands-on role requires strong analytical troubleshooting, vendor coordination, and the ability to work with store teams while handling outages and upgrades across multiple locations.