IT Specialist - Store Support (Seasonal) (Ermita)

Robinsons Supermarket; Metro Manila; On-site; PHP 334,800 - 669,600; Full time

Job summary

Robinsons Supermarket is seeking an IT Support Specialist to provide on-site and remote assistance for store and distribution center IT issues. The role covers applications, hardware, and network concerns, ensuring proper configurations and timely support.

Responsibilities include field work across branches nationwide, hardware/software installations, routine maintenance, and proactive system improvements. A bachelor's degree in IT/CS/CE and 1 year of relevant experience are preferred, with POS

Qualifications

• Bachelor's degree in IT/CS/CE or related field.
• At least 1 year of troubleshooting hardware and network issues.
• Experience with POS support is an advantage.
• Ability to explain technical concepts clearly to end users.

Responsibilities

• Provide on-site or remote assistance for application, hardware, and network concerns.
• Deliver on-site support for store activities and ensure proper hardware/configurations.
• Assess IT assets and recommend upgrades or replacements.
• Install and configure standard hardware and software for stores/DCs.
• Provide correct store sales files to the sales processing team when posting fails.
• Perform regular system and network maintenance and suggest improvements.

Skills

Troubleshooting

Hardware maintenance

Network maintenance

Education

Bachelor's degree in IT/CS/CE

Job description

Responsible for providing on-site or remote assistance and support for diverse application, hardware, and network concerns encountered by the store and distribution center (DC) operations team.

Job Description

• Analyzes and resolves application, hardware, and network concerns within the expected service levels and endorses out of scope concerns to the appropriate resolving team.
• Delivers on-site assistance and support for various store activities such as inventory counting and offsite selling, ensuring that the proper hardware and system configurations are provided.
• Conducts comprehensive assessments of IT assets, identifying outdated or malfunctioning units and providing recommendations for upgrades or replacements.
• Installs and configures the standard hardware and software applications for the stores and distribution centers, ensuring optimal system performance.
• Provides the correct store sales file to the sales processing team in cases of failed posting due to corrupted or missing files.
• Conducts regular system and network maintenance activities, proactively recommending solutions to enhance overall system output and performance.

Job Qualifications

• Possesses a bachelors degree in a relevant field such as Information Technology, Computer Science, Computer Engineering, or any other related discipline.
• Preferably with at least 1 year of experience in troubleshooting and maintenance of hardware and network installations. With POS Support experience is an advantage
• Can explain technical concepts in a clear and understandable manner to end users.
• Willing to do field work in different stores across the country.