IT Services Specialist – On-site at SM City Clark

SM Supermalls; Angeles; Hybrid; PHP 391,000 - 670,000; Full time

Job summary

SM Supermalls is seeking an Information Technology Services Officer for SM City Clark in Angeles City, Pampanga. The role provides L1 IT support, assists in implementation and management of quality IT services to meet business needs.

You will coordinate with vendors, maintain IT documentation and inventory, and support project implementations, while pursuing continuous learning and SME contributions in IT initiatives.

Qualifications

• Bachelor-level IT degree or equivalent in information technology related field required.
• Minimum 3 years experience in network management and hardware/software servicing.
• Strong knowledge of computer networking, hardware and software operation, installation, servicing, and troubleshooting.
• Ability to work with minimal supervision and strong customer orientation.

Responsibilities

• Provide L1 technical support through installation, configuration, and maintenance of IT hardware, software, and network systems.
• Coordinate with vendors and service providers to resolve technical issues and ensure IT compliance.
• Maintain accurate IT documentation and inventory of equipment, software, and reports.
• Support IT project implementation by coordinating requirements, monitoring progress, and assisting in site surveys and testing.
• Pursue continuous learning and participate as a Subject Matter Expert in IT initiatives.

Skills

Network management (LAN/WAN/WLAN)

Hardware/Software servicing

Computer networking

Minimal supervision

Interpersonal skills

Education

BS Information Technology

BS Computer Science

BS Computer Engineering

BS Electronics and Communications Engineering

Job description

SM Supermalls is seeking an Information Technology Services Officer for SM City Clark in Angeles City, Pampanga. The role provides L1 IT support, assists in implementation and management of quality IT services to meet business needs.

You will coordinate with vendors, maintain IT documentation and inventory, and support project implementations, while pursuing continuous learning and SME contributions in IT initiatives.