IT Services Officer - SM City Clark

SM Supermalls; Angeles; On-site; PHP 279,000 - 469,000; Full time

Job summary

SM City Clark is seeking an IT Support Specialist to provide administrative and hands-on IT service delivery across hardware, software, and network systems. You will assist in project coordination, documentation, and vendor coordination to uphold service quality.

The role emphasizes customer focus, strong interpersonal skills, and the ability to work with minimal supervision in a fast-paced retail IT environment.

Qualifications

• Minimum 3 years in network management (LAN/WAN/WLAN) and hardware/software servicing.
• Strong knowledge of computer networking and hardware/software operation.
• Ability to work with minimal supervision and customer-oriented mindset.

Responsibilities

• Provide L1 technical support through installation, configuration, and maintenance of IT hardware, software, and networks.
• Coordinate with vendors to resolve issues, manage warranties, and ensure IT compliance.
• Maintain IT documentation and asset inventory for transparency and efficiency.
• Support IT projects by coordinating requirements and testing procedures.
• Pursue continuous learning and act as Subject Matter Expert in IT initiatives.

Skills

L1 IT support

Network troubleshooting

Vendor coordination

Documentation

Education

BS Information Technology

BS Computer Science

Information Technology related course

Job description

Job Description:

To provide support and administrative assistance in the implementation and management of quality IT services that meet the needs of the business.

Primary Responsibilities:

• Provide L1 technical support through installation, configuration, and maintenance of IT hardware, software, and network systems.
• Coordinate with vendors and service providers to resolve technical issues, manage warranties, and ensure IT compliance across operations.
• Maintain accurate IT documentation and inventory of equipment, software, and reports to support transparency and efficiency.
• Support IT project implementation by coordinating requirements, monitoring progress, and assisting in site surveys and system testing.
• Pursue continuous learning and development through targeted training and participation as a Subject Matter Expert in IT initiatives.

Requirements:

• Graduate of BS Information Technology, BS Computer Science, BS Computer Engineering, BS Electronics and Communications Engineering, or any Information Technology related course.
• At least 3 years significant experience in network management (LAN/WAN/WLAN), and hardware/software servicing and troubleshooting.
• Intermediate knowledge and skills in computer networking, and hardware and software operation, installation, servicing, and troubleshooting.
• Ability to work in minimal supervision.
• High interpersonal skills and customer-oriented.
• Education Requirements:

Work Location:

SM City Clark