IT Services Officer - SM City Clark

SM Supermalls; Philippines; On-site; PHP 300,000 - 520,000; Full time

Job summary

SM City Clark in the Philippines seeks an IT Support and Administrative Specialist to deliver L1 technical support, coordinate with vendors, and maintain documentation for IT services across operations.

The role requires a degree in IT/CS/EC or related field and at least 3 years in network management and hardware/software servicing, with strong customer orientation and communication skills.

Qualifications

• Graduate in an IT-related field.
• At least 3 years experience in network management and hardware/software servicing.
• Strong interpersonal and customer-oriented skills.

Responsibilities

• Provide L1 technical support through installation, configuration, and maintenance of IT hardware, software, and network systems.
• Coordinate with vendors and service providers to resolve technical issues and ensure IT compliance.
• Maintain accurate IT documentation and equipment/software inventory.
• Support IT project implementation by coordinating requirements, monitoring progress, and conducting site surveys and testing.
• Pursue continuous learning and contribute as a Subject Matter Expert in IT initiatives.

Skills

L1 support

Documentation

Vendor coordination

Customer focus

Communication

Education

BS Information Technology

BS Computer Science

BS Computer Engineering

BS Electronics and Communications Engineering

Tools

Networking hardware

Job description

To provide support and administrative assistance in the implementation and management of quality IT services that meet the needs of the business.

Primary Responsibilities:

• Provide L1 technical support through installation, configuration, and maintenance of IT hardware, software, and network systems.
• Coordinate with vendors and service providers to resolve technical issues, manage warranties, and ensure IT compliance across operations.
• Maintain accurate IT documentation and inventory of equipment, software, and reports to support transparency and efficiency.
• Support IT project implementation by coordinating requirements, monitoring progress, and assisting in site surveys and system testing.
• Pursue continuous learning and development through targeted training and participation as a Subject Matter Expert in IT initiatives.

Requirements:

• Graduate of BS Information Technology, BS Computer Science, BS Computer Engineering, BS Electronics and Communications Engineering, or any Information Technology related course.
• At least 3 years significant experience in network management (LAN/WAN/WLAN), and hardware/software servicing and troubleshooting.
• Intermediate knowledge and skills in computer networking, and hardware and software operation, installation, servicing, and troubleshooting.
• Ability to work in minimal supervision.
• High interpersonal skills and customer-oriented.
• Education Requirements:

Work Location:

SM City Clark