Strategic IT Services Specialist — End-Point Support

SM Supermalls; Davao City; On-site; PHP 240,000 - 420,000; Full time

Job summary

SM Supermalls in Davao City seeks an Information Technology Services Officer to deliver L1 IT support, coordinate vendors, and maintain system documentation. The role focuses on implementing quality IT services to meet store and mall needs.

The candidate will assist in IT project activities, perform site surveys and testing, and pursue continuous learning to act as a SME in IT initiatives.

Qualifications

• 1-3 years of IT support experience preferred.
• Experience in coordinating IT services and documentation is a plus.
• Excellent communication skills and customer-oriented mindset required.

Responsibilities

• Provide L1 technical support through installation, configuration, and maintenance of IT hardware, software, and network systems.
• Coordinate with vendors and service providers to resolve issues and ensure IT compliance.
• Maintain accurate IT documentation and inventory of equipment, software, and reports.
• Support IT project implementation by coordinating requirements and testing.

Skills

L1 Support

Vendor Management

Troubleshooting

System Operations

Risk Mitigation

Project Management

Asset Management

Documentation

Communication

Job description

SM Supermalls in Davao City seeks an Information Technology Services Officer to deliver L1 IT support, coordinate vendors, and maintain system documentation. The role focuses on implementing quality IT services to meet store and mall needs.

The candidate will assist in IT project activities, perform site surveys and testing, and pursue continuous learning to act as a SME in IT initiatives.