Information Technology Services Officer - SM City Clark

SM Supermalls; Angeles; Hybrid; PHP 391,000 - 670,000; Full time

Job summary

SM Supermalls is seeking an Information Technology Services Officer for SM City Clark in Angeles City, Pampanga. The role provides L1 IT support, assists in implementation and management of quality IT services to meet business needs.

You will coordinate with vendors, maintain IT documentation and inventory, and support project implementations, while pursuing continuous learning and SME contributions in IT initiatives.

Qualifications

• Bachelor-level IT degree or equivalent in information technology related field required.
• Minimum 3 years experience in network management and hardware/software servicing.
• Strong knowledge of computer networking, hardware and software operation, installation, servicing, and troubleshooting.
• Ability to work with minimal supervision and strong customer orientation.

Responsibilities

• Provide L1 technical support through installation, configuration, and maintenance of IT hardware, software, and network systems.
• Coordinate with vendors and service providers to resolve technical issues and ensure IT compliance.
• Maintain accurate IT documentation and inventory of equipment, software, and reports.
• Support IT project implementation by coordinating requirements, monitoring progress, and assisting in site surveys and testing.
• Pursue continuous learning and participate as a Subject Matter Expert in IT initiatives.

Skills

Network management (LAN/WAN/WLAN)

Hardware/Software servicing

Computer networking

Minimal supervision

Interpersonal skills

Education

BS Information Technology

BS Computer Science

BS Computer Engineering

BS Electronics and Communications Engineering

Job description

Information Technology Services Officer - SM City Clark SM City Clark, Angeles City, Pampanga, Philippines 2 - 5 Years Probationary

Job Description

To provide support and administrative assistance in the implementation and management of quality IT services that meet the needs of the business.

Primary Responsibilities:

• Provide L1 technical support through installation, configuration, and maintenance of IT hardware, software, and network systems.
• Coordinate with vendors and service providers to resolve technical issues, manage warranties, and ensure IT compliance across operations.
• Maintain accurate IT documentation and inventory of equipment, software, and reports to support transparency and efficiency.
• Support IT project implementation by coordinating requirements, monitoring progress, and assisting in site surveys and system testing.
• Pursue continuous learning and development through targeted training and participation as a Subject Matter Expert in IT initiatives.

Requirements:

• Graduate of BS Information Technology, BS Computer Science, BS Computer Engineering, BS Electronics and Communications Engineering, or any Information Technology related course.
• At least 3 years significant experience in network management (LAN/WAN/WLAN), and hardware/software servicing and troubleshooting.
• Intermediate knowledge and skills in computer networking, and hardware and software operation, installation, servicing, and troubleshooting.
• Ability to work in minimal supervision.
• High interpersonal skills and customer-oriented.
• Education Requirements:

Work Location:

SM City Clark

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers. With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.