IT Operations Lead: On-Site Event Tech Support

SMX Convention Center; Mabalacat; On-site; PHP 420,000 - 640,000; Full time

Job summary

SMX Convention Center Clark is seeking an IT Supervisor to oversee day-to-day IT operations and provide technical support to ensure the smooth delivery of business and event operations. The role involves managing IT infrastructure, troubleshooting issues, and coordinating with staff, clients, and service providers.

The ideal candidate has 1–2 years of IT experience, knowledge of Windows systems and Microsoft 365, and the ability to work under pressure in a fast-paced hospitality environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering or related field.
• 1–2 years of relevant IT experience.
• Experience in technical support, network administration, hardware/software troubleshooting, or IT operations.
• Basic knowledge of network infrastructure, Windows OS, Microsoft 365, and IT security.
• Experience in events, hospitality, convention centers, hotels, or similar environments is an advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer-service skills.
• Able to work independently and effectively under pressure.
• Willing to work shifting schedules, weekends and holidays.
• Willing to provide on-site technical support during events and after-hours activities.

Responsibilities

• Supervise and coordinate daily IT operations and technical support activities.
• Provide technical assistance to employees, clients, and event organizers for IT-related concerns.
• Monitor and maintain computers, network equipment, servers, internet connectivity, and other IT systems.
• Provide on-site IT support during events, meetings, conferences, and other activities.
• Troubleshoot hardware, software, network, and connectivity issues and ensure timely resolution.
• Assist in the installation, configuration, maintenance, and upgrading of IT equipment and systems.
• Monitor IT systems and network performance to ensure reliable operations.
• Maintain an updated inventory of IT equipment, devices, and other technology assets.
• Coordinate with IT vendors and service providers for repairs, maintenance, and technical concerns.
• Assist in implementing IT security measures, access controls, and company IT policies.
• Conduct preventive maintenance of IT equipment and recommend necessary repairs or replacements.
• Document IT incidents, service requests, maintenance activities, and other technical concerns.
• Assist in IT projects, system upgrades, and other technology-related initiatives.
• Guide and support IT staff in resolving technical concerns and completing assigned tasks.
• Ensure proper handling and security of company data, systems, and IT equipment.
• Perform other related duties as assigned by management.

Skills

Troubleshooting

Network administration

Technical support

Windows OS

Microsoft 365

On-site support

Hospitality/events experience

Communication

Customer service

Shift work availability

Education

Bachelors in IT/CS/CE

Tools

Microsoft 365

Job description

SMX Convention Center Clark is seeking an IT Supervisor to oversee day-to-day IT operations and provide technical support to ensure the smooth delivery of business and event operations. The role involves managing IT infrastructure, troubleshooting issues, and coordinating with staff, clients, and service providers.

The ideal candidate has 1–2 years of IT experience, knowledge of Windows systems and Microsoft 365, and the ability to work under pressure in a fast-paced hospitality environment.