IT Service Desk Specialist - On-site with Growth Perks

Gratitude Philippines; Muntinlupa; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Insurance

Job summary

A technology support company in Muntinlupa is seeking an IT Service Desk Analyst to provide first-line technical support to end-users via phone, email, and chat. The ideal candidate will have a Bachelor’s degree in Information Technology, along with 3-5 years of experience in IT support. The role involves troubleshooting IT issues, documenting incidents, and assisting in onboarding new employees. This full-time position offers competitive salary and benefits including an equity incentive plan, performance bonuses, and health insurance.

Qualifications

• Bachelor’s degree in Information Technology or a related field.
• 3-5 years of experience in IT support or service desk environment.
• Strong problem-solving skills and technical knowledge of IT systems.

Responsibilities

• Provide first-line technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve IT issues related to hardware, software, and networking.
• Document incidents and requests in the service management system.

Skills

Problem-solving skills

Technical knowledge of IT systems

Excellent communication skills

Customer service orientation

Education

Bachelor’s degree in Information Technology or a related field

Job description

A technology support company in Muntinlupa is seeking an IT Service Desk Analyst to provide first-line technical support to end-users via phone, email, and chat. The ideal candidate will have a Bachelor’s degree in Information Technology, along with 3-5 years of experience in IT support. The role involves troubleshooting IT issues, documenting incidents, and assisting in onboarding new employees. This full-time position offers competitive salary and benefits including an equity incentive plan, performance bonuses, and health insurance.