IT Service Desk Analyst — Elevate User Support & IT Ops
Gratitude Philippines
14 jours+
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Résumé du poste
A leading IT support company in Metro Manila is seeking a skilled IT Support Specialist with 3-5 years of experience in service desk roles. You will provide first-line support for IT-related issues, manage service requests, and collaborate with IT teams to enhance user experience. A Bachelor's degree in Computer Science or IT is essential, along with strong customer service and troubleshooting skills. This role offers a competitive salary package up to ₱45K.
Qualifications
- 3–5 years of experience in IT service desk or support roles.
- Educational background relevant to computer science or IT.
- Experience in managing service requests and user satisfaction.
Responsabilités
- Provide first-line support for IT-related issues.
- Manage service requests, incidents, and problems.
- Maintain documentation for all service desk activities.
- Assist in training users on software and hardware configurations.
- Collaborate with IT teams to improve service delivery.
Connaissances
Proficient in service desk operations
Troubleshooting
Customer service
Strong problem-solving skills
Excellent communication abilities
Formation
Bachelor's degree in Computer Science
Bachelor's degree in Information Technology
Bachelor's degree in a related field
Description du poste
A leading IT support company in Metro Manila is seeking a skilled IT Support Specialist with 3-5 years of experience in service desk roles. You will provide first-line support for IT-related issues, manage service requests, and collaborate with IT teams to enhance user experience. A Bachelor's degree in Computer Science or IT is essential, along with strong customer service and troubleshooting skills. This role offers a competitive salary package up to ₱45K.
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