IT Service Desk Analyst — Elevate User Support & IT Ops

Gratitude Philippines; Muntinlupa; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Insurance (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading IT support company in Metro Manila is seeking a skilled IT Support Specialist with 3-5 years of experience in service desk roles. You will provide first-line support for IT-related issues, manage service requests, and collaborate with IT teams to enhance user experience. A Bachelor's degree in Computer Science or IT is essential, along with strong customer service and troubleshooting skills. This role offers a competitive salary package up to ₱45K.

Qualifications

• 3–5 years of experience in IT service desk or support roles.
• Educational background relevant to computer science or IT.
• Experience in managing service requests and user satisfaction.

Responsibilities

• Provide first-line support for IT-related issues.
• Manage service requests, incidents, and problems.
• Maintain documentation for all service desk activities.
• Assist in training users on software and hardware configurations.
• Collaborate with IT teams to improve service delivery.

Skills

Proficient in service desk operations

Troubleshooting

Customer service

Strong problem-solving skills

Excellent communication abilities

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in a related field

Job description

A leading IT support company in Metro Manila is seeking a skilled IT Support Specialist with 3-5 years of experience in service desk roles. You will provide first-line support for IT-related issues, manage service requests, and collaborate with IT teams to enhance user experience. A Bachelor's degree in Computer Science or IT is essential, along with strong customer service and troubleshooting skills. This role offers a competitive salary package up to ₱45K.