IT Helpdesk Specialist — Elevate Your IT Support Career

Outsourcey; Taguig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Work with industry leaders

Job summary

A growing business process outsourcing company in Taguig is seeking an IT Helpdesk Technician to provide technical support to users. The ideal candidate will have 2-5 years of experience in an IT support role and must be proficient in Windows and macOS, as well as have basic networking skills. This role includes diagnosing and troubleshooting technical issues, maintaining IT equipment, and ensuring compliance with security policies. Opportunities for career development and a competitive salary are offered.

Qualifications

• 2-5 years of experience in an IT support or helpdesk role.
• Willingness to work flexible hours, including evenings and weekends.
• Ability to lift and move computer equipment occasionally.

Responsibilities

• Respond to incoming support requests via phone, email, or helpdesk software.
• Diagnose and troubleshoot hardware, software, and network issues.
• Provide step-by-step technical support and guidance to users.
• Assist with installing, configuring, and maintaining computer hardware and software.
• Ensure adherence to IT security policies and procedures.

Skills

Proficiency in Windows and macOS operating systems

Microsoft Office Suite

Basic networking and troubleshooting tools

Average English communication skills

Customer-oriented mindset

Problem-solving abilities

Education

College degree in IT, Computer Science, or related field

Tools

Helpdesk ticketing system

Job description

A growing business process outsourcing company in Taguig is seeking an IT Helpdesk Technician to provide technical support to users. The ideal candidate will have 2-5 years of experience in an IT support role and must be proficient in Windows and macOS, as well as have basic networking skills. This role includes diagnosing and troubleshooting technical issues, maintaining IT equipment, and ensuring compliance with security policies. Opportunities for career development and a competitive salary are offered.