Frontline IT Service Desk Specialist

Recruitify_HR; Taguig; On-site; PHP 457,002 - 547,398; Full time

Job summary

A leading recruitment agency in the Philippines seeks a dedicated IT Support Specialist to provide first-line support for IT-related issues and manage service requests. The ideal candidate will have a Bachelor's degree in Computer Science or related fields and at least 3-5 years of experience in IT service desk or support roles. You'll be responsible for troubleshooting, user training, and documentation management. Expect a competitive salary package of up to 45K.

Qualifications

• 35 years of experience in IT service desk or support roles.
• Ability to manage multiple incidents and prioritize tasks.
• Strong problem-solving skills and excellent communication abilities.

Responsibilities

• Provide first-line support for IT-related issues.
• Manage service requests, incidents, and problems.
• Maintain documentation for all service desk activities.
• Assist in the training of users on various software and hardware configurations.
• Collaborate with other IT teams to improve service delivery.

Skills

IT service desk operations

Troubleshooting

Customer service

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in a related field

Job description

A leading recruitment agency in the Philippines seeks a dedicated IT Support Specialist to provide first-line support for IT-related issues and manage service requests. The ideal candidate will have a Bachelor's degree in Computer Science or related fields and at least 3-5 years of experience in IT service desk or support roles. You'll be responsible for troubleshooting, user training, and documentation management. Expect a competitive salary package of up to 45K.