IT Service Desk Specialist — Fast User Support (Up to 45K)

Recruitify_HR; Manila; On-site; PHP 446,400 - 502,200; Full time

Job summary

A leading recruitment firm in Manila seeks an IT Support Specialist to provide first-line support for IT-related issues. The ideal candidate will have a Bachelor's degree in a relevant field and 3-5 years of experience in service desk roles. Responsibilities include managing service requests and user training. Candidates with a background in Retail, Healthcare, or Hospitality are encouraged to apply. The position offers a competitive salary package up to 45K and opportunities for career growth.

Qualifications

• 3-5 years of experience in IT service desk or support roles.
• Ability to manage multiple incidents and prioritize tasks effectively.
• Strong problem-solving skills and excellent communication abilities.

Responsibilities

• Provide first-line support for IT-related issues, resolving them in a timely manner.
• Manage service requests, incidents, and problems to ensure user satisfaction.
• Maintain documentation for all service desk activities and ensure accurate reporting.
• Assist in the training of users on various software and hardware configurations.
• Collaborate with other IT teams to improve service delivery and user experience.

Skills

Proficient in service desk operations

Troubleshooting

Customer service

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Job description

A leading recruitment firm in Manila seeks an IT Support Specialist to provide first-line support for IT-related issues. The ideal candidate will have a Bachelor's degree in a relevant field and 3-5 years of experience in service desk roles. Responsibilities include managing service requests and user training. Candidates with a background in Retail, Healthcare, or Hospitality are encouraged to apply. The position offers a competitive salary package up to 45K and opportunities for career growth.