IT Service Desk Agent — 24/7 Support, Growth & Perks

HCL Technologies Ltd.; Taguig; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Professional development opportunities

Paid time off and holidays

Job summary

A leading technology services provider in Metro Manila is seeking a Service Desk Agent to provide first-line technical support to customers and employees. Responsibilities include diagnosing IT issues, managing service requests, and collaborating with other IT teams to ensure resolution. The ideal candidate should have experience in technical support and strong English communication skills. Benefits include health insurance and professional development opportunities.

Qualifications

• Experience in technical support roles.
• Ability to communicate fluently in English.
• Excellent documentation skills.

Responsibilities

• Provide IT support via telephone, email, or chat.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex issues to appropriate specialists.

Skills

Phone support experience

Technical helpdesk experience

Problem-solving skills

Excellent communication skills

Customer handling skills

Job description

A leading technology services provider in Metro Manila is seeking a Service Desk Agent to provide first-line technical support to customers and employees. Responsibilities include diagnosing IT issues, managing service requests, and collaborating with other IT teams to ensure resolution. The ideal candidate should have experience in technical support and strong English communication skills. Benefits include health insurance and professional development opportunities.