Frontline IT Service Desk Specialist

Recruitify_HR; Muntinlupa; On-site; PHP 457,002 - 547,398; Full time

Job summary

A technology recruitment agency is looking for a tech support expert in Metro Manila. The role involves first-line IT support, managing incidents, and improving user satisfaction. Candidates should hold a Bachelor’s degree in a related field and have at least 3 years of experience in service desk roles. Strong problem-solving skills and excellent communication are essential, along with a competitive package of up to 45K. Apply directly to chat with the recruitment team.

Qualifications

• 35 years of experience in IT service desk or support roles.
• Ability to manage multiple incidents and prioritize tasks effectively.
• Strong problem-solving skills and excellent communication abilities.

Responsibilities

• Provide first-line support for IT-related issues, resolving them in a timely manner.
• Manage service requests, incidents, and problems to ensure user satisfaction.
• Maintain documentation for all service desk activities and ensure accurate reporting.
• Assist in the training of users on various software and hardware configurations.
• Collaborate with other IT teams to improve service delivery and user experience.

Skills

Service desk operations

Troubleshooting

Customer service

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Job description

A technology recruitment agency is looking for a tech support expert in Metro Manila. The role involves first-line IT support, managing incidents, and improving user satisfaction. Candidates should hold a Bachelor’s degree in a related field and have at least 3 years of experience in service desk roles. Strong problem-solving skills and excellent communication are essential, along with a competitive package of up to 45K. Apply directly to chat with the recruitment team.