IT Service Desk Pro: Fast First-Line Support & Training

Gratitude Philippines; Manila; On-site; PHP 457,002 - 547,398; Full time

Job summary

A leading tech support firm in Manila is seeking a dedicated IT Support Specialist to provide first-line assistance for service desk issues. Candidates should have 3-5 years of experience in IT support, showcasing strong problem-solving skills and excellent communication abilities. This role involves managing incidents, maintaining documentation, and collaborating with IT teams to enhance service delivery. A competitive salary of up to ₱45K is offered for the right candidate.

Qualifications

• 3–5 years of experience in IT service desk or support roles.

Responsibilities

• Manage multiple incidents and prioritize tasks effectively.
• Provide first-line IT support and resolve issues promptly.
• Maintain documentation for service desk activities and reporting.
• Coordinate with other IT teams to improve service delivery and user experience.
• Assist in user training on software and hardware configurations.

Skills

Service desk operations

Troubleshooting

Customer service

Problem-solving skills

Excellent communication

Education

Bachelor’s degree in Computer Science or Information Technology

Job description

A leading tech support firm in Manila is seeking a dedicated IT Support Specialist to provide first-line assistance for service desk issues. Candidates should have 3-5 years of experience in IT support, showcasing strong problem-solving skills and excellent communication abilities. This role involves managing incidents, maintaining documentation, and collaborating with IT teams to enhance service delivery. A competitive salary of up to ₱45K is offered for the right candidate.