IT Service Desk Pro: Fast First-Line Support & Training

Gratitude Philippines; Muntinlupa; On-site; PHP 457,002 - 547,398; Full time

Job summary

A leading tech support firm in the Philippines is seeking a Tech Support expert to provide first-line support for IT-related issues. You will manage service requests and incidents, maintain documentation for service desk activities, and assist in user training. The ideal candidate has a Bachelor’s degree in a related field and 3–5 years of experience in support roles. You will enjoy a competitive salary up to ₱45K. Apply now to join this dynamic team.

Qualifications

• 3–5 years of experience in IT service desk or support roles.
• Proficient in service desk operations, troubleshooting, and customer service.
• Strong problem-solving skills and excellent communication abilities.

Responsibilities

• Manage multiple incidents and prioritize tasks effectively.
• Provide first-line IT support and resolve issues promptly.
• Maintain documentation for service desk activities and reporting.
• Coordinate with other IT teams to improve service delivery and user experience.
• Assist in user training on software and hardware configurations.

Skills

Service desk operations

Troubleshooting

Customer service

Problem-solving

Communication

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Job description

A leading tech support firm in the Philippines is seeking a Tech Support expert to provide first-line support for IT-related issues. You will manage service requests and incidents, maintain documentation for service desk activities, and assist in user training. The ideal candidate has a Bachelor’s degree in a related field and 3–5 years of experience in support roles. You will enjoy a competitive salary up to ₱45K. Apply now to join this dynamic team.