IT Service Desk Pro — Fast Support & User Training

Recruitify_HR; Makati; On-site; PHP 457,002 - 547,398; Full time

Job summary

A leading recruitment agency in Metro Manila is seeking a Tech Support expert to provide first-line IT support and manage service requests. The ideal candidate has 3-5 years of experience in IT service desk roles with a Bachelor's degree in a related field. Responsibilities include troubleshooting IT issues, maintaining service documentation, and collaboration with IT teams to enhance user experience. Competitive package up to 45K awaits the right candidate. Apply directly to our recruitment team.

Qualifications

• 3-5 years of experience in IT service desk or support roles.
• Strong problem-solving skills and excellent communication abilities.

Responsibilities

• Provide first-line support for IT-related issues, resolving them in a timely manner.
• Manage service requests, incidents, and problems to ensure user satisfaction.
• Maintain documentation for all service desk activities and ensure accurate reporting.

Skills

Service desk operations

Troubleshooting

Customer service

Education

Bachelor's degree in Computer Science, Information Technology or related field

Job description

A leading recruitment agency in Metro Manila is seeking a Tech Support expert to provide first-line IT support and manage service requests. The ideal candidate has 3-5 years of experience in IT service desk roles with a Bachelor's degree in a related field. Responsibilities include troubleshooting IT issues, maintaining service documentation, and collaboration with IT teams to enhance user experience. Competitive package up to 45K awaits the right candidate. Apply directly to our recruitment team.