IT Support Specialist: Fast, First/Second-Line Helpdesk

Recruitify_HR; Manila; On-site; PHP 279,000 - 446,400; Full time

Job summary

A leading HR service provider in the Philippines seeks a professional for IT service desk responsibilities. The role involves diagnosing and resolving incidents and requests while maintaining communication with clients. Ideal candidates should have a degree, 2-4 years of IT service desk experience, and a year in BPO. Strong communication skills and attention to detail are essential. Immediate joiners preferred. This position offers opportunities for growth and development.

Qualifications

• At least 2-4 years of relevant ITSD experience.
• One year experience in BPO.
• Experience in resolving support tickets.

Responsibilities

• Provide first and second-line investigation and diagnosis.
• Resolve and close incidents/service requests as per procedures.
• Ensure tickets are updated until issues are resolved.

Skills

Investigation and diagnosis

Incident resolution

Strong communication skills

Attention to detail

Education

Bachelor's Degree or 2 years college

Associate Graduate or College Graduate

Job description

A leading HR service provider in the Philippines seeks a professional for IT service desk responsibilities. The role involves diagnosing and resolving incidents and requests while maintaining communication with clients. Ideal candidates should have a degree, 2-4 years of IT service desk experience, and a year in BPO. Strong communication skills and attention to detail are essential. Immediate joiners preferred. This position offers opportunities for growth and development.