IT Service Desk Specialist - Flexible Hours, Tech Support

Strategic Networks, Inc.; Parañaque; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology service provider is hiring for an IT Service Desk position in Parañaque City. The ideal candidate is an IT fresh graduate or has relevant internship experience. Responsibilities include providing technical support in a call center environment and ensuring high levels of customer satisfaction. An immediate start is required. This role offers an engaging work atmosphere and opportunities for professional growth.

Qualifications

• Fresh graduates in IT with relevant experience are welcome, specifically for this role.
• Experience in a call center setting preferred.
• Ability to work flexible hours.

Responsibilities

• Provide technical support on hardware and software issues.
• Drive customer satisfaction through service excellence.
• Maintain client database by entering information.
• Prepare daily, weekly, and monthly reports.

Skills

Technical support

Service Desk experience

Call center environment

Customer satisfaction

Team management

Education

Relevant internship/work experience

Open to IT Fresh Graduates

Tools

Ticketing Tool

Remote Access Tool

Job description

A technology service provider is hiring for an IT Service Desk position in Parañaque City. The ideal candidate is an IT fresh graduate or has relevant internship experience. Responsibilities include providing technical support in a call center environment and ensuring high levels of customer satisfaction. An immediate start is required. This role offers an engaging work atmosphere and opportunities for professional growth.