Customer Service Hero - Call Center Agent

iQor (Philippines), Inc.; Quezon City; On-site; PHP 248,000 - 331,000; Full time

Benefits offered by this job

HMO coverage

Quarterly appraisals

Monthly performance incentives

30 days paid leave

Meal & transportation allowances

Night differential

Group life insurance

Onsite clinic

Wellness programs

Job summary

iQor (Philippines), Inc. is seeking a Customer Service Call Center Agent to be the voice our customers hear. You will handle inbound calls, resolve issues, and educate customers on our client's offerings with a friendly, solutions-driven approach.

You should have at least 6 months of BPO experience, strong English communication, and be comfortable with shifting schedules. This role offers competitive pay, benefits, and opportunities for growth within a lively team environment.

Qualifications

• English communication skills
• 6 months BPO experience (bonus)
• Willingness to work shifting schedules
• 18 years or older
• Completed high school/senior high school

Responsibilities

• Handle inbound calls with energy and empathy to assist customers
• Provide solutions and resolve inquiries on first call when possible
• Educate customers about client offerings and services
• Meet or exceed call center performance benchmarks and quality targets

Job description

iQor (Philippines), Inc. is seeking a Customer Service Call Center Agent to be the voice our customers hear. You will handle inbound calls, resolve issues, and educate customers on our client's offerings with a friendly, solutions-driven approach.

You should have at least 6 months of BPO experience, strong English communication, and be comfortable with shifting schedules. This role offers competitive pay, benefits, and opportunities for growth within a lively team environment.