Customer Care Specialist – Call Center Excellence

iQor, Inc.; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to provide remarkable service to customers on behalf of our clients.

The role involves handling a high volume of inbound or outbound calls, listening to customers, and delivering accurate and efficient responses to resolve issues. Agents must be able to work independently or in a team, maintain accuracy and meet productivity and quality targets, and stay flexible with shifts including nights and

Qualifications

• Experience in customer service in a transactional environment such as a call center or retail location is preferred.
• Ability to work independently and in a team environment.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Deliver amazing customer service through effective and timely resolution of inquiries and concerns.

Skills

Empathy

Teamwork

Attention to detail

Reliable attendance

Education

High school diploma

Tools

CRM software

Job description

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to provide remarkable service to customers on behalf of our clients.

The role involves handling a high volume of inbound or outbound calls, listening to customers, and delivering accurate and efficient responses to resolve issues. Agents must be able to work independently or in a team, maintain accuracy and meet productivity and quality targets, and stay flexible with shifts including nights and