Customer Experience Call Center Agent

iQor; Mabalacat; On-site; PHP 223,000 - 312,000; Full time

Job summary

iQor in the Philippines is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone. You will handle high volumes of calls, listen to customers, and provide accurate, efficient responses with energy and enthusiasm.

Responsibilities include inbound/outbound calls, building trustful relationships, meeting productivity and quality standards, and striving for first-call resolution while educating customers

Qualifications

• Ability to empathize and show compassion in customer interactions.
• Works well independently and in a team environment.
• Maintains accuracy and meets production standards.
• Regular and reliable attendance is essential.
• Willingness to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and engage customers proactively.
• Build relationships with clients and customers based on trust and reliability.
• Work to meet or exceed call center metrics and quality standards.
• Strive for first contact resolution and take ownership of customer needs.
• Deliver excellent customer service and timely resolutions to inquiries.

Skills

Empathy

Teamwork

Accuracy

Attendance

Flexible shifts

Education

High school diploma

Job description

iQor in the Philippines is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone. You will handle high volumes of calls, listen to customers, and provide accurate, efficient responses with energy and enthusiasm.

Responsibilities include inbound/outbound calls, building trustful relationships, meeting productivity and quality standards, and striving for first-call resolution while educating customers