Insurance & Financial Services Support Specialist

Cognizant Consulting; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Cognizant is seeking experienced customer service professionals to deliver exceptional support in the Insurance and Financial Services sector in the Philippines. You will handle inquiries, provide voice support, and assist with policy and account service tasks while ensuring compliance and a quality customer experience.

We value at least 2 years of college, 18 months BPO experience, and insurance exposure. Strong English communication, customer focus, and problem solving are essential for growth

Qualifications

• Completed at least 2 years in college.
• Minimum of 18 months BPO experience.
• At least 1 year of Insurance experience.
• Background in Financial Services, Life Insurance, Auto Loans, Property Loans, Banking, or Insurance Operations preferred.
• Strong English communication skills.
• Customer-focused with excellent problem-solving abilities.

Responsibilities

• Handle customer inquiries related to insurance policies, financial products, account servicing, and coverage information.
• Provide professional customer support through voice interactions.
• Assist customers with policy-related concerns, account maintenance, and service requests.
• Resolve customer concerns accurately while delivering a positive customer experience.
• Maintain accurate records and documentation of customer interactions.
• Follow compliance requirements and company procedures.
• Collaborate with internal teams to ensure efficient resolution of customer concerns.
• Meet quality, productivity, and customer satisfaction goals.

Skills

English communication

Customer service

Problem solving

Education

Two years college completed

Job description

Cognizant is seeking experienced customer service professionals to deliver exceptional support in the Insurance and Financial Services sector in the Philippines. You will handle inquiries, provide voice support, and assist with policy and account service tasks while ensuring compliance and a quality customer experience.

We value at least 2 years of college, 18 months BPO experience, and insurance exposure. Strong English communication, customer focus, and problem solving are essential for growth