Insurance CSR: Growth, Training & On-Site Opportunity

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Competitive pay & benefits

Career growth

Training programs

Global environment

Job stability

Job summary

Cognizant Technology Solutions Philippines Inc. is hiring Customer Service Representatives to support a Non-Life Insurance account. The role asks for 0-17 months of BPO voice experience and strong English skills, with on-site work at McKinley Hill in Taguig.

Responsibilities include handling inbound calls, addressing policy queries, billing questions, and maintaining records. Grow expertise in insurance while meeting performance targets in a global and inclusive workplace.

Qualifications

• Senior High School graduates are welcome to apply.
• 0-17 months of BPO voice experience in any account.
• Non-Life Insurance or Insurance customer service experience is preferred.
• Strong verbal and written English communication skills.
• Willing to work onsite in McKinley Hill, Taguig.

Responsibilities

• Handle inbound customer service calls professionally and efficiently.
• Assist customers with policy inquiries, account concerns, billing questions, and insurance-related requests.
• Provide accurate information regarding insurance products, services, and company policies.
• Resolve customer concerns while delivering an exceptional customer experience.
• Document customer interactions and update records in internal systems.
• Meet customer satisfaction, productivity, and quality targets.
• Follow insurance compliance requirements and standard operating procedures.
• Collaborate with support teams to achieve first-call resolution whenever possible.
• Demonstrate empathy, active listening, and problem-solving skills during every customer interaction.

Skills

English communication

Customer service experience

Education

Senior High School

Job description

Cognizant Technology Solutions Philippines Inc. is hiring Customer Service Representatives to support a Non-Life Insurance account. The role asks for 0-17 months of BPO voice experience and strong English skills, with on-site work at McKinley Hill in Taguig.

Responsibilities include handling inbound calls, addressing policy queries, billing questions, and maintaining records. Grow expertise in insurance while meeting performance targets in a global and inclusive workplace.