Customer Support | Voice Account | 0-17 Months BPO Experience

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Career growth opportunities

Exposure to insurance and financials

World-class training programs

Global and inclusive work environment

Long-term career stability

FIRST WIN Promo chance to win an iPhon

Job summary

Cognizant Technology Solutions Philippines Inc. in Taguig is seeking a Customer Support Specialist for Non-Life Insurance. You will handle policy inquiries, account concerns, and insurance-related requests, delivering a positive customer experience.

This is an onsite role that emphasizes accuracy, empathy, and problem solving while meeting quality targets. You'll join a global team and gain hands-on experience in insurance customer service, product knowledge, and cross-functional collaboration,

Qualifications

• Senior High School graduates are welcome to apply.
• 0-17 months of BPO voice experience in any account.
• Customer service experience is an advantage.
• Non-Life Insurance or insurance customer service experience is preferred.
• Strong verbal and written English communication skills.
• Ability to handle policy-related inquiries with accuracy and attention to detail.
• Willing to work onsite in McKinley Hill, Taguig.

Responsibilities

• Handle inbound customer service calls professionally and efficiently.
• Assist customers with policy inquiries, account concerns, billing questions, and insurance-related requests.
• Provide accurate information regarding insurance products, services, and company policies.
• Resolve customer concerns while delivering an exceptional customer experience.
• Document customer interactions and update records in internal systems.
• Meet customer satisfaction, productivity, and quality targets.
• Follow insurance compliance requirements and standard operating procedures.
• Collaborate with support teams to achieve first-call resolution whenever possible.
• Demonstrate empathy, active listening, and problem-solving skills during every customer interaction.

Skills

English communication

Active listening

Empathy

Education

Senior High School diploma

Job description

Join Cognizant and Build Your Career in Insurance Customer Service

At Cognizant, you'll be part of a global organization that helps leading businesses deliver exceptional customer experiences. We're looking for customer-focused individuals who are ready to grow their careers in the Insurance and Financial Services industry while developing valuable customer service and problem-solving skills.

As a Customer Support Specialist | Non-Life Insurance, you will assist customers with policy inquiries, account concerns, and insurance-related requests while delivering a positive and seamless customer experience.

What You'll Do

• Handle inbound customer service calls professionally and efficiently




• Assist customers with policy inquiries, account concerns, billing questions, and insurance-related requests




• Provide accurate information regarding insurance products, services, and company policies




• Resolve customer concerns while delivering an exceptional customer experience




• Document customer interactions and update records in internal systems




• Meet customer satisfaction, productivity, and quality targets




• Follow insurance compliance requirements and standard operating procedures




• Collaborate with support teams to achieve first-call resolution whenever possible




• Demonstrate empathy, active listening, and problem-solving skills during every customer interaction

We're Looking For:

• Senior High School Graduates are welcome to apply




• 0-17 months of BPO voice experience in any account




• Customer service experience is an advantage




• Non-Life Insurance or Insurance customer service experience is preferred




• Strong verbal and written English communication skills




• Ability to handle policy-related inquiries with accuracy and attention to detail




• Willing to work onsite in McKinley Hill, Taguig

What You'll Enjoy

Competitive compensation and benefits

Career growth opportunities

Exposure to the insurance and financial services industry

World-class training programs

Global and inclusive work environment

Long-term career stability

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply. *

Yourfuturestartshere—grow,thrive,andmakeanimpactwithCognizant.