Insurance Customer Support Specialist

Cognizant; Taguig; On-site; PHP 260,000 - 420,000; Full time

Job summary

Cognizant in the Philippines is seeking experienced customer service professionals for the Insurance and Financial Services domain, delivering voice support and policy/account servicing. This role focuses on providing professional assistance and maintaining accurate records while upholding compliance and service standards.

Requirements include 2 years of college, 18+ months BPO experience, and at least 1 year of Insurance experience, with a background in Financial Services or related fields

Qualifications

• Completed at least 2 years in college.
• Minimum of 18 months BPO experience.
• At least 1 year of Insurance experience.
• Background in Financial Services, Life Insurance, Auto Loans, Property Loans, Banking, or Insurance Operations preferred.
• Customer-focused with excellent problem-solving abilities.

Responsibilities

• Handle customer inquiries related to insurance policies, financial products, account servicing, and coverage information.
• Provide professional customer support through voice interactions.
• Assist customers with policy-related concerns, account maintenance, and service requests.
• Resolve customer concerns accurately while delivering a positive customer experience.
• Maintain accurate records and documentation of customer interactions.
• Follow compliance requirements and company procedures.
• Collaborate with internal teams to ensure efficient resolution of customer concerns.
• Meet quality, productivity, and customer satisfaction goals.

Skills

Customer service

Voice support

Communication skills

Education

Two-year college completed

Job description

Cognizant in the Philippines is seeking experienced customer service professionals for the Insurance and Financial Services domain, delivering voice support and policy/account servicing. This role focuses on providing professional assistance and maintaining accurate records while upholding compliance and service standards.

Requirements include 2 years of college, 18+ months BPO experience, and at least 1 year of Insurance experience, with a background in Financial Services or related fields