Insurance & Financial Services Support Specialist

Cognizant; Taguig; On-site; PHP 290,000 - 513,000; Full time

Job summary

Cognizant is hiring for experienced customer service professionals in the Insurance and Financial Services sector in the Philippines. You will handle inquiries related to policies, financial products, and account servicing, delivering professional support via voice interactions.

Prepare to collaborate with internal teams, maintain records, and meet quality and productivity goals while adhering to compliance. Growth and development opportunities are highlighted within a global organization.

Qualifications

• Completed at least 2 years in college.
• Minimum 18 months BPO experience.
• At least 1 year of Insurance experience.
• Background in Financial Services, Life Insurance, Auto Loans, Property Loans, Banking, or Insurance Operations preferred.
• Customer-focused with excellent problem-solving abilities.

Responsibilities

• Handle customer inquiries related to insurance policies, financial products, account servicing, and coverage information
• Provide professional customer support through voice interactions
• Assist customers with policy-related concerns, account maintenance, and service requests
• Resolve customer concerns accurately while delivering a positive customer experience
• Maintain accurate records and documentation of customer interactions
• Follow compliance requirements and company procedures
• Collaborate with internal teams to ensure efficient resolution of customer concerns
• Meet quality, productivity, and customer satisfaction goals

Skills

BPO experience

Insurance experience

Customer-focused

Problem-solving

Education

Some college completed

Job description

Cognizant is hiring for experienced customer service professionals in the Insurance and Financial Services sector in the Philippines. You will handle inquiries related to policies, financial products, and account servicing, delivering professional support via voice interactions.

Prepare to collaborate with internal teams, maintain records, and meet quality and productivity goals while adhering to compliance. Growth and development opportunities are highlighted within a global organization.