Insurance Support Specialist - Property & Casualty, Growth

Cognizant; Taguig; On-site; PHP 335,000 - 446,000; Full time

Job summary

Cognizant is seeking experienced customer service professionals to deliver exceptional support in Insurance and Financial Services. Join a global leader and grow your career with a world-class organization in the Philippines.

You will handle inquiries, provide voice-based support, and manage policy-related requests while maintaining accuracy and compliance. This role emphasizes customer satisfaction, quality metrics, and collaboration across teams.

Qualifications

• Completed at least 2 years in college.
• Minimum of 18 months BPO experience.
• At least 1 year of Insurance experience.
• Background in Financial Services, Life Insurance, Auto Loans, Property Loans, Banking, or Insurance Operations preferred.
• Customer-focused with excellent problem-solving abilities.

Responsibilities

• Handle customer inquiries related to insurance policies, financial products, account servicing, and coverage information.
• Provide professional customer support through voice interactions.
• Assist customers with policy-related concerns, account maintenance, and service requests.
• Resolve customer concerns accurately while delivering a positive customer experience.
• Maintain accurate records and documentation of customer interactions.
• Follow compliance requirements and company procedures.
• Collaborate with internal teams to ensure efficient resolution of customer concerns.
• Meet quality, productivity, and customer satisfaction goals.

Skills

Customer-focused

Problem solving

Communication skills

Collaborative

Education

Some college (2+ years)

Job description

Cognizant is seeking experienced customer service professionals to deliver exceptional support in Insurance and Financial Services. Join a global leader and grow your career with a world-class organization in the Philippines.

You will handle inquiries, provide voice-based support, and manage policy-related requests while maintaining accuracy and compliance. This role emphasizes customer satisfaction, quality metrics, and collaboration across teams.