Inbound Sales Specialist – Resolve & Delight Customers

8006 Accenture Inc Company; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Accenture is seeking an Inbound Sales Rep Associate for their Cebu City location with a Return to Office setup. The role involves resolving customer inquiries using internal CRM systems, updating records, and proactively addressing customer needs while documenting interactions for reports.

Candidates should have at least 6 months of voice experience and a B2 voice proficiency level. This position requires eligibility to work in the Philippines and a willingness to work in a dynamic,

Qualifications

• Standard voice profile required.
• At least 6 months of voice experience.
• Voice proficiency level B2.

Responsibilities

• Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems.
• Should have good command over Grammar and be able to probe well & comprehend
• Should possess willingness to help the customers by taking ownership
• Ability to present solutions to the customer and add value on calls
• Should be able to summarize the conversation while providing the resolution
• Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports
• Maintain customer records by updating account information
• Ability to think out of the box
• Ability to work in a dynamic and innovative environment by contributing towards ideation for the project

Skills

Standard Voice profile

6 months voice experience

Voice proficiency B2

Job description

Accenture is seeking an Inbound Sales Rep Associate for their Cebu City location with a Return to Office setup. The role involves resolving customer inquiries using internal CRM systems, updating records, and proactively addressing customer needs while documenting interactions for reports.

Candidates should have at least 6 months of voice experience and a B2 voice proficiency level. This position requires eligibility to work in the Philippines and a willingness to work in a dynamic,