Customer Service & Inside Sales Associate

8004 Accenture Inc Company; Quezon City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Accenture Philippines is seeking a Customer Service Associate to support residential customers from Quezon City in a Return to Office setup. You will handle inquiries, ask effective questions to understand needs, and route issues to the right teams.

Key duties include identifying opportunities, supporting renewals, researching prospects, and building relationships with internal partners. Strong communication and basic product knowledge are essential for success.

Qualifications

• At least 6 months of relevant experience in customer service or similar roles.
• Excellent communication and listening skills; ability to handle calls professionally.

Responsibilities

• Identify business development opportunities and process plan renewals, upsell products and services, and gather leads.
• Collaborate with sales teams to manage opportunities and maintain prospect lists.
• Research to collect prospect company information and generate new leads.
• Ask questions to understand business needs, outcomes, and decision processes.
• Articulate product differentiators and value to customers.
• Maintain knowledge of products, industry trends, and competitors.
• Develop and execute inside sales strategies.
• Partner with Business Units and Strategic Partners to identify sales opportunities.
• Follow consultative selling approaches to map needs to solutions.

Skills

Standard Voice Profile

6 months experience

Job description

Accenture Philippines is seeking a Customer Service Associate to support residential customers from Quezon City in a Return to Office setup. You will handle inquiries, ask effective questions to understand needs, and route issues to the right teams.

Key duties include identifying opportunities, supporting renewals, researching prospects, and building relationships with internal partners. Strong communication and basic product knowledge are essential for success.