Customer Support Specialist (In-Office)

8003 Accenture Inc Company; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Accenture is hiring a Customer Service Associate in Taguig for a return-to-office setup. The role focuses on resolving customer concerns via calls, chat, or email with strict adherence to SLAs and compliance guidelines.

You will document, escalate, and track incidents while delivering exceptional service with empathy and professionalism. The position requires at least 6 months of voice experience, strong communication, and the ability to work in a fast-paced environment at a rotating shift

Qualifications

• Standard Voice Profile
• With at least 6 months of voice experience

Responsibilities

• Provide exceptional customer service by resolving concerns, issues, requests, and queries in line with SLAs.
• Document, escalate, track, and follow up incidents to maintain high quality and compliance.
• Assist customers via call, web chat, social media, or email and ensure timely resolution.
• Follow authentication, quality, process, and compliance guidelines to meet client expectations.
• Develop understanding of SLAs and KPIs; receive coaching to improve performance.
• Engage with customers professionally, showing empathy and urgency in all interactions.
• Maintain product, industry, and tool knowledge through training and practice.

Skills

Voice support

Excellent communication

Job description

Accenture is hiring a Customer Service Associate in Taguig for a return-to-office setup. The role focuses on resolving customer concerns via calls, chat, or email with strict adherence to SLAs and compliance guidelines.

You will document, escalate, and track incidents while delivering exceptional service with empathy and professionalism. The position requires at least 6 months of voice experience, strong communication, and the ability to work in a fast-paced environment at a rotating shift