Customer Service Specialist — Resolve, Engage & Delight

8003 Accenture Inc Company; Taguig; On-site; PHP 246,000 - 335,000; Full time

Job summary

Accenture in Taguig, Philippines, invites applications for a Customer Service Associate. The role handles inbound and outbound calls, responds to inquiries, resolves issues, and documents interactions while aiming to meet SLAs and quality targets.

Work setup is Return to Office with weekends off; night shift schedule; location at Taguig Uptown Bonifacio Tower 3. Strong communication and adherence to data privacy are essential.

Qualifications

• Minimum 6 months of work experience required.
• Experience in claims domain preferred.
• Standard Voice Profile; no domain.

Responsibilities

• Handle inbound and/or outbound customer calls.
• Respond to inquiries and provide accurate information.
• Resolve issues, complaints, and escalations promptly.
• Document interactions and update records in the system.
• Meet SLAs, productivity, and quality targets.
• Follow scripts and customer service guidelines.
• Coordinate with supervisors for complex concerns.
• Foster positive relationships through professional communication.
• Ensure policy, data privacy, and security compliance.

Skills

Standard Voice Profile

6 months work experience

Claims domain

Job description

Accenture in Taguig, Philippines, invites applications for a Customer Service Associate. The role handles inbound and outbound calls, responds to inquiries, resolves issues, and documents interactions while aiming to meet SLAs and quality targets.

Work setup is Return to Office with weekends off; night shift schedule; location at Taguig Uptown Bonifacio Tower 3. Strong communication and adherence to data privacy are essential.