Inbound Sales Specialist - Customer Solutions & Ownership

Accenture in the Philippines; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Accenture in the Philippines is hiring an Inbound Sales Rep Associate in Cebu City. The role requires resolving customer queries, using CRM/mainframe systems, and providing accurate information while documenting interactions.

The position emphasizes voice proficiency and customer ownership in a dynamic, office-based setting. Candidates should have at least 6 months of voice experience and a B2 level in voice proficiency.

Qualifications

• Minimum 6 months of voice experience.
• Proficiency in voice communications at B2 level.

Responsibilities

• Resolve customer issues using process knowledge and CRM/mainframe systems.
• Gather customer information, fulfill needs, educate the customer to prevent future contacts, and document interactions.
• Summarize conversations and provide resolutions to customers.
• Access internal systems to obtain data and support reports with accurate information.

Skills

Standard Voice profile

Voice experience

Voice Proficiency - B2

Job description

Accenture in the Philippines is hiring an Inbound Sales Rep Associate in Cebu City. The role requires resolving customer queries, using CRM/mainframe systems, and providing accurate information while documenting interactions.

The position emphasizes voice proficiency and customer ownership in a dynamic, office-based setting. Candidates should have at least 6 months of voice experience and a B2 level in voice proficiency.