Inbound Sales Specialist — Customer Solutions Pro

8006 Accenture Inc Company; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Accenture is seeking an Inbound Sales Representative Associate in Cebu to resolve customer inquiries using CRM and purchase orders. You will gather information, fulfill needs, and document interactions accurately.

Strong grammar, ownership, and the ability to present solutions on calls are essential as you contribute to reporting and customer satisfaction in a dynamic team environment.

Qualifications

• Standard Voice Profile.
• At least 6 months of voice experience.
• No domain skills required.
• Voice Proficiency - B2.

Responsibilities

• Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems.
• Should have good command over Grammar and be able to probe well & comprehend.
• Should possess willingness to help the customers by taking ownership.
• Ability to present solution to the customer and add value on calls.
• Should be able to summarize the conversation while providing the resolution.
• Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports.
• Maintain customer records by updating account information.
• Ability to think out of the box.
• Ability to work in a dynamic and innovative environment by contributing towards ideation for the project.

Skills

Standard Voice Profile

Voice experience

Ownership mindset

Grammar and communication

Job description

Accenture is seeking an Inbound Sales Representative Associate in Cebu to resolve customer inquiries using CRM and purchase orders. You will gather information, fulfill needs, and document interactions accurately.

Strong grammar, ownership, and the ability to present solutions on calls are essential as you contribute to reporting and customer satisfaction in a dynamic team environment.