DE032878-Inbound Sales Rep Associate

Accenture in the Philippines; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Accenture in the Philippines is hiring an Inbound Sales Rep Associate in Cebu City. The role requires resolving customer queries, using CRM/mainframe systems, and providing accurate information while documenting interactions.

The position emphasizes voice proficiency and customer ownership in a dynamic, office-based setting. Candidates should have at least 6 months of voice experience and a B2 level in voice proficiency.

Qualifications

• Minimum 6 months of voice experience.
• Proficiency in voice communications at B2 level.

Responsibilities

• Resolve customer issues using process knowledge and CRM/mainframe systems.
• Gather customer information, fulfill needs, educate the customer to prevent future contacts, and document interactions.
• Summarize conversations and provide resolutions to customers.
• Access internal systems to obtain data and support reports with accurate information.

Skills

Standard Voice profile

Voice experience

Voice Proficiency - B2

Job description

Job Description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Inbound Sales Rep Associate WORK SETUP: Return to Office RESPONSIBILITIES:
• Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems
• Should have good command over Grammar and be able to probe well & comprehend
• Should possess willingness to help the customers by taking ownership
• Ability to present solutions to the customer and add value on calls
• Should be able to summarize the conversation while providing the resolution
• Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports
• Maintain customer records by updating account information
• Ability to think out of the box
• Ability to work in a dynamic and innovative environment by contributing towards ideation for the project OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Cebu Filinvest Cyberzone Tower 1

SKILL AND QUALIFICATIONS

• Standard Voice profile
• With at least 6 months of voice experience
• Voice Proficiency - B2