Inbound Sales Associate: Resolve & Upsell Customers

Accenture PLC; Cebu City; On-site; PHP 240,000 - 420,000; Full time

Job summary

Accenture PLC in Cebu City is seeking an Inbound Sales Representative Associate to resolve customer inquiries using CRM/mainframe systems and purchase orders. You will gather customer information, educate the customer, and document interactions for ongoing support.

Position requires owning customer issues, presenting effective solutions, and updating records. Shift rotations apply, and the role is based at Cebu Cyberzone, Tower 1. Right to work in the Philippines is required.

Qualifications

• At least 6 months of voice/customer service experience.
• No domain-specific skills required.
• Voice proficiency at B2 level.

Responsibilities

• Provide resolutions using CRM/mainframe systems and purchase orders.
• Gather customer information, fulfill needs, and document interactions.
• Summarize conversations and present solutions to add value on calls.
• Update and maintain customer records and prepare reports.
• Think creatively and contribute to project ideation in a dynamic environment.

Skills

Voice experience

B2 proficiency

Customer service

Job description

Accenture PLC in Cebu City is seeking an Inbound Sales Representative Associate to resolve customer inquiries using CRM/mainframe systems and purchase orders. You will gather customer information, educate the customer, and document interactions for ongoing support.

Position requires owning customer issues, presenting effective solutions, and updating records. Shift rotations apply, and the role is based at Cebu Cyberzone, Tower 1. Right to work in the Philippines is required.