Inbound Sales Associate — Own the Call & Solve (Onsite)

Accenture in the Philippines; Cebu City; On-site; PHP 240,000 - 320,000; Full time

Job summary

Accenture in the Philippines is seeking an Inbound Sales Representative New Associate to join the team at Cebu Filinvest Cyberzone Tower 1. The role requires handling customer inquiries, resolving issues, and documenting interactions in internal systems.

No prior experience is required; candidates must have the right to live and work in the Philippines, with a B2 level voice proficiency recommended for effective communication. The position follows a return-to-office setup in Cebu.

Qualifications

• Applicants must already have the right to live and work in this country.
• Standard Voice profile is required.
• No prior experience or domain skills are required.
• Voice Proficiency - B2 level advised.

Responsibilities

• Provide resolution to the customer based on process knowledge and training, using internal CRM/mainframe systems and purchase orders.
• Gather customer information, fulfill needs, educate where applicable and document interactions.
• Summarize conversations and provide resolutions.
• Access internal systems to obtain and extract information for reports and maintain customer records.

Skills

Voice proficiency

Customer empathy

Grammar proficiency

Communication skills

Job description

Accenture in the Philippines is seeking an Inbound Sales Representative New Associate to join the team at Cebu Filinvest Cyberzone Tower 1. The role requires handling customer inquiries, resolving issues, and documenting interactions in internal systems.

No prior experience is required; candidates must have the right to live and work in the Philippines, with a B2 level voice proficiency recommended for effective communication. The position follows a return-to-office setup in Cebu.