DE033512-Inbound Sales Representative Associate

Accenture PLC; Cebu City; On-site; PHP 240,000 - 420,000; Full time

Job summary

Accenture PLC in Cebu City is seeking an Inbound Sales Representative Associate to resolve customer inquiries using CRM/mainframe systems and purchase orders. You will gather customer information, educate the customer, and document interactions for ongoing support.

Position requires owning customer issues, presenting effective solutions, and updating records. Shift rotations apply, and the role is based at Cebu Cyberzone, Tower 1. Right to work in the Philippines is required.

Qualifications

• At least 6 months of voice/customer service experience.
• No domain-specific skills required.
• Voice proficiency at B2 level.

Responsibilities

• Provide resolutions using CRM/mainframe systems and purchase orders.
• Gather customer information, fulfill needs, and document interactions.
• Summarize conversations and present solutions to add value on calls.
• Update and maintain customer records and prepare reports.
• Think creatively and contribute to project ideation in a dynamic environment.

Skills

Voice experience

B2 proficiency

Customer service

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE:

Inbound Sales Representative Associate

WORK SETUP:

RTO

RESPONSIBILITIES:

Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase ordersThoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systemsShould have good command over Grammar and be able to probe well & comprehendShould possess willingness to help the customers by taking ownershipAbility to present solution to the customer and add value on callsShould be able to summarize the conversation while providing the resolutionAccess the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reportsMaintain customer records by updating account informationAbility to think out of the boxAbility to work in a dynamic and innovative environment by contributing towards ideation for the project

OTHERS:

Project Shift Schedule: Rotation ShiftProject Rest Day: RotationProject/Team Location: Cebu, Cyberzone Building, Tower 1

SKILLS AND QUALIFICATIONS:

• -Standard Voice Profile-With at least 6 months of voice experience-


• No domain skills required


• Voice Proficiency - B2

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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