Customer Care Specialist — Flexible Shifts

Accenture in the Philippines; Cebu City; On-site; PHP 216,000 - 336,000; Full time

Job summary

Accenture in the Philippines in Cebu City is seeking a customer service professional to provide frontline support. You will handle inquiries according to our service levels, aim for quality calls, and resolve issues promptly to ensure customer satisfaction.

The role requires excellent English, willingness to work shifting schedules, and the ability to adapt in a dynamic BPO environment on Cebu City grounds.

Qualifications

• Excellent English communication skills.
• Open to college graduates with at least 6 months of BPO experience.
• Also open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience.
• Amenable to work on shifting schedule and during holidays if needed.
• Willing to work in Cebu City, Cebu.

Responsibilities

• Provide customer service support according to the scope of work and service level requirements, ensuring call quality and quantitative standards are observed and issues are resolved promptly.

Skills

Excellent English

BPO exp

Shifts

Education

High school graduate

Senior high school graduate

College undergraduate

Job description

Accenture in the Philippines in Cebu City is seeking a customer service professional to provide frontline support. You will handle inquiries according to our service levels, aim for quality calls, and resolve issues promptly to ensure customer satisfaction.

The role requires excellent English, willingness to work shifting schedules, and the ability to adapt in a dynamic BPO environment on Cebu City grounds.