Inbound Sales Associate — Customer Solutions Expert

Accenture in the Philippines; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Accenture in the Philippines is seeking an Inbound Sales Representative Associate to handle customer inquiries using CRM and mainframe systems, gathering accurate data and updating records as needed. This role requires ownership mindset, strong grammar, and the ability to educate customers to prevent repeat contacts.

Candidates should have at least 6 months of voice experience and B2 English proficiency. The position is on-site in Cebu under rotation shifts, with responsibilities spanning

Qualifications

• Minimum 6 months of voice experience.
• Excellent grammar and communication skills.
• Willingness to take ownership and assist customers.
• Proficiency in English at B2 level.

Responsibilities

• Provide resolution to the customer based on process knowledge and using CRM/mainframe systems and purchase orders.
• Gather customer information, access and fulfill needs, educate the customer to prevent future contacts and document interactions.
• Should have a strong command of grammar and be able to probe and comprehend.
• Must be able to summarize the conversation while providing resolution and use internal systems to obtain accurate information.
• Maintain customer records by updating account information and contributing data for reports.
• Think creatively and contribute to ideation in a dynamic and innovative environment.

Skills

Voice experience

Grammar proficiency

Customer service

B2 English

Job description

Accenture in the Philippines is seeking an Inbound Sales Representative Associate to handle customer inquiries using CRM and mainframe systems, gathering accurate data and updating records as needed. This role requires ownership mindset, strong grammar, and the ability to educate customers to prevent repeat contacts.

Candidates should have at least 6 months of voice experience and B2 English proficiency. The position is on-site in Cebu under rotation shifts, with responsibilities spanning