Inbound Customer Service Pro — Upsell & Support (Ilocos)

Sutherland; San Nicolas; On-site; PHP 180,000 - 260,000; Full time

Job summary

Sutherland in the Philippines is seeking a motivated Customer Service Consultant to join our team in the Philippines. You will be the primary point of contact for consumers, handling inbound calls and delivering exceptional support.

You will respond to product and service inquiries, process payments, perform general account maintenance, and have opportunities to upsell to new products or services where appropriate.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication; reading skills.
• Experience with CRM applications preferred.
• Proficient in basic Microsoft Office (Outlook, Word, Excel).
• Prior customer service experience preferred.

Responsibilities

• Be the point of contact; answer inbound calls to provide exceptional customer service to consumers.
• Respond to inquiries about products and services, processing payments or performing general account maintenance.
• Upsell customers to new products or services when appropriate.

Skills

Verbal communication

Written communication

CRM experience

Multi-tasking

Microsoft Office

Education

High school diploma or GED

Tools

CRM software

Job description

Sutherland in the Philippines is seeking a motivated Customer Service Consultant to join our team in the Philippines. You will be the primary point of contact for consumers, handling inbound calls and delivering exceptional support.

You will respond to product and service inquiries, process payments, perform general account maintenance, and have opportunities to upsell to new products or services where appropriate.