Inbound Customer Service Consultant – Upsell & Accounts

Sutherland; Tarlac City; Vor Ort; PHP 223.000 - 357.000; Vollzeit

Zusammenfassung

Sutherland in the Philippines is seeking a Customer Service Consultant to be the point of contact for customers, handling inbound calls with a focus on delivering exceptional service and accurate information.

You will respond to inquiries about products and services, process payments or perform general account maintenance, and may be encouraged to upsell new products or services to customers.

Qualifikationen

• High school diploma or GED.
• Ability to perform at a high level to support a high volume of inbound calls.
• Excellent verbal and written communication skills; reading skills required.
• Multi-tasking across several applications; experience with CRM preferred.
• Basic keyboarding; basic Microsoft Office experience required.
• Prior customer service experience preferred.

Aufgaben

• Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
• Respond to inquiries about products and services, processing payments, or performing general account maintenance.
• Up-selling customers to new products or services may be encouraged.

Kenntnisse

Verbal communication

Written communication

Multi-tasking

Ausbildung

High school diploma or GED

Tools

CRM software

Keyboarding

Microsoft Office (Outlook, Word, Excel)

Jobbeschreibung

Sutherland in the Philippines is seeking a Customer Service Consultant to be the point of contact for customers, handling inbound calls with a focus on delivering exceptional service and accurate information.

You will respond to inquiries about products and services, process payments or perform general account maintenance, and may be encouraged to upsell new products or services to customers.