Inbound Customer Service Consultant | Upsell & Support

Sutherland; Legazpi; On-site; PHP 201,000 - 312,000; Full time

Job summary

Sutherland in Legazpi, Philippines is seeking a Customer Service Consultant to join our team. You will be the point of contact, handling inbound calls and delivering exceptional service to consumers while up-selling products as appropriate.

The ideal candidate has a high school diploma or GED, strong communication skills, multitasking ability across multiple applications, and experience with CRM software and Microsoft Office. Prior customer service experience is preferred.

Qualifications

• Excellent verbal and written communication skills; proficient reading skills required.
• Proficiency with several applications and CRM software.
• Basic PC keyboarding skills and Microsoft Office (Outlook, Word, Excel) experience.
• Prior customer service experience preferred.
• High school diploma or GED.

Responsibilities

• Be the point of contact and answer inbound calls to provide exceptional customer service.
• Respond to inquiries about products and services, process payments, or perform general account maintenance.
• Up-selling customers to new products or services may be encouraged.

Skills

Communication skills

Multitasking

Typing skills

Customer service experience

Education

High school diploma or GED

Tools

CRM software

Microsoft Office

Job description

Sutherland in Legazpi, Philippines is seeking a Customer Service Consultant to join our team. You will be the point of contact, handling inbound calls and delivering exceptional service to consumers while up-selling products as appropriate.

The ideal candidate has a high school diploma or GED, strong communication skills, multitasking ability across multiple applications, and experience with CRM software and Microsoft Office. Prior customer service experience is preferred.